New Deceased Borrowers Hotline

Date: 
Friday, October 25, 2019

CVLS Tests a New Service

Every year, hundreds of Chicago families inherit homes with mortgages. If that mortgage is in default, the family faces a huge problem. Often, these families can afford to keep the property and would qualify for a loan modification, but mortgage servicers are notoriously bad at communicating with heirs. Also, these families may need to go through probate, but need an attorney to help them. CVLS recently launched a pilot hotline program for these families. Heirs can call CVLS and get connected with a trained law student. The student talks them through their options and screens them for good CVLS cases. If home retention is possible, the call proceeds to a full intake and possible legal representation. The program is in its early stages, but we hope to expand it soon.